Frequently Asked Questions

Are all products handmade?

Yes, all products are handmade in small-batches in our studio in Portugal. 🤍

All- natural ingredients?

Our candles are made from only natural ingredients, no synthetic additives. We're proud to say that our candles do not contain reproductive, acute or organ toxins.

Actually, majority of our candles are made with fragrance oils certified with ISO 9235 All Natural.

Our wax is a 100% custom natural blend and does not contain any palm or paraffin products.

Phthalate-free, paraben-free, mutagen-free, carcinogen-free, GMO-free and vegan ingredients.

Ingredients on the REACH restriction list and California Prop 65 list are are known to cause cancer, birth defects or other reproductive harm. None of our candles requires hazard pictograms labeling under EU and US regulation. Clean candle, clean home!

Is the drinkware food, microwave and dishwasher safe?

All food-related products are designed to be dishwasher safe. ✅

  • Note that some items may not be suitable for microwaving, as indicated on the product page.

Do you ship to my country? What are the shipping fees?

We offer domestic and international shipping.

Currently we're not able to ship our products worldwide, but working on that 😌

For more details, please review our Shipping Policy.

Do you accept returns?

When purchasing in our online stores theDistance Selling Directive is applied. This means that you, the customer has the right to return your purchase within 14 days. The 14 days starts from the date the customer received the product.

For more details, please review our Refund Policy.

How do I properly care for my candle?

When lighting your candle for the first time, allow it to burn for a minimum of 2 hours in order for the top layer of wax to fully melt. This will mitigate the possibility of future tunneling!

Prior to each use, be sure to trim your wick to a length of 3mm-5mm. You can use your fingers, a wick trimmer, or even a nail clipper for this purpose.

Do not burn your candle for more than 4 hours at a time.

After the candle has burned completely, cleanse the vessel thoroughly and reuse it. :)

What do I do if my wood wick keeps flaming out?

Since wood wicks are a natural material with no additives, they may require some additional attention.

If your wood wick isn’t staying lit, it could mean that your wick is either too long or short.

You may need to trim your wick for a proper burn. The easiest way to do this is by pinching off the top burnt bits with your fingers or using a small tool like a nail clipper or wick trimmer. You should regularly trim the wicks of your candles to ensure a crisp burn. We recommend a length of 3mm – 5mm.

I’d love to reuse the vessel! How do I clean it?

As you know, reducing and reusing is one of our mantras! And Hybrid Collection is the reflection of that and was designed to be refilled or reused!

To properly clean your vessel, first you’ll want to remove any additional wax that may still be on the inside. You can do this by heating up your vessel in low simmering water to melt the wax, or simply pour boiling water on the vessel.

Once melted, discard the wick and the wick clip and wait until the wax sets to a firm block. Remove the block of wax, and then wash the inside with some soap and water.

Do you accept custom orders?

Yes, we can do custom candles and ceramics for any event! Please reach out to us at hello@yodstudio.store for more details.