Política de reembolso

When purchasing in our online stores the Distance Selling Directive is applied. This means that you, the customer has the right to return your purchase within 14 days. The 14 days starts from the date the customer received the product.

To be eligible for a return, your item must be in the same condition that you received it, undamaged or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refund is normally within 10 working days, but no later than 30 days after we have received and accepted the return. Please note that any invoice must be paid even if you return the product. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

When purchasing an item that is not in stock, custom made / ordered, gift cards or otherwise, the Distance Selling Directive doesn't apply.

When using the right to return the cost for return shipping is payed by the customer. Return shipping is adjusted in connection with the refund of your money. Return policy does not apply to business customers.

You can always contact us for any return question at hello@yodstudio.store.

How to make a return:

1. To start a return, contact us at hello@yodstudio.store, and ask for a return label and return form.

2. Fill in the return form. Be sure the information is accurate and clear.

3. Pack the product properly, use the original product packaging that you received the product. Yod Studio is not responsible for any damage in the return shipment, therefore, send your return well packaged.

4. Return the products to Yod Studio using the return shipping label, which was sent to you by email or post.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Important! Be sure to check the goods for any damage when you receive the delivery. Goods with visible external shipping damage should be claimed from us, you have to have the damage noted on your bill of lading from the shipping company in connection with the receipt. Ask the driver to note the damage. If you would discover hidden defects / transport damages after opening the package, communicate this as soon as possible to Yod Studio.
At any transport damage contact hello@yodstudio.store and attach the message with clear pictures of the damage (and possibly damaged packaging) and provide your order number. For us to be able to claim damaged goods to the shipping company, we need to notify transport damage to the shipping company within 1-3 work days. We are therefore grateful if you report the damage within that time.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.